Refund & Return Policy

Last updated: 29/07/2026

Right of withdrawal (EU/EEA/UK customers)

If you are a consumer based in the EU, EEA, or UK, you have the right to cancel your order within 14 days of receiving your item, in accordance with applicable consumer protection law.

Every Rebel & Roots Co. item is printed to order especially for you. We kindly ask that you double-check your size, colour, and order details before completing your purchase. Producing garments only when they're needed helps reduce waste, but it also means we're unable to resell returned items.

If you wish to exercise your right of withdrawal, please contact us at rebelandrootsco@gmail.com within 14 days of delivery.

Returns for customers outside the EU/EEA/UK

For customers outside the EU/EEA/UK (e.g. the US, Canada, or Australia), we accept returns for faulty, damaged, or incorrect items only.

Because every item is printed to order, we encourage customers to check the size guide carefully before ordering. If you're unsure about sizing or fit, we're always happy to help before you place your order.

Conditions for returns

Items must be unworn, unwashed, and in their original condition with any original tags attached (where applicable).

How to request a return

Please email rebelandrootsco@gmail.com with your order number, a description of the issue, and photographs if your item is faulty, damaged, or incorrect.

In many cases, issues can be resolved with photo evidence alone, meaning there is no need to return the item. If a physical return is required, we'll provide the appropriate return instructions once your request has been reviewed.

For EU/EEA/UK withdrawal-right returns, responsibility for return shipping follows applicable consumer protection law. Unless the item is faulty or incorrect, customers are generally responsible for return postage.

Refunds

Once your return has been received and approved (where applicable), we'll process your refund to your original payment method within 5 business days. Original shipping costs will be refunded where required by law or where the return is the result of our error.

Faulty, damaged, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery and include photographs of the issue. We'll arrange a replacement or a full refund, including any shipping costs, at no additional cost to you, regardless of where you're based.

Exchanges

We don't currently offer direct exchanges. If you're eligible for a return, please return your original item in accordance with the policy above and place a new order for your preferred size or design.

Contact

If you have any questions about returns or refunds, please contact us at:

rebelandrootsco@gmail.com